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Connection issues
Start with the affected connection and its dashboard message. Connection status, data freshness and permission to trade are separate checks.
MetaTrader is disconnected or not ready
- Open Accounts and select the affected account.
- Check the exact broker server, account login and trading password. An investor password does not grant execution access.
- Review any connection or account-preparation error.
- Check trading controls and the applied Trading Profile.
- Refresh and verify readiness before testing on a demo account.
A connected account can still be paused, waiting for preparation, missing a confirmed profile, or restricted by account access. Use the reason shown for that account.
Telegram login code is missing
Check Telegram on a device where you are already signed in. Confirm the phone number and use the latest code. Respect the cooldown shown before requesting another code. If two-step verification is enabled, use the Telegram account's additional password when prompted.
Never share login codes, passwords or session data with support.
A channel is inaccessible
Confirm that the connected Telegram account can still open the source channel. Check the selected source and monitoring status in Channels. Restore channel access and verify a newly received message in Signal Log.
Data is stale even though the page is connected
The browser's connection indicator and the broker observation time describe different things. In Trading, check data freshness and Broker quote; in Positions, check Broker updated. Select Refresh or Sync positions and compare with MetaTrader if the state remains unclear.
If updates are offline or interrupted, the page can retain the last available snapshot. Do not interpret old prices or positions as current.
A settings update is waiting
Check the account's Trading Profile assignment. Earlier requests may need confirmation or review before new settings can apply. The existing settings remain active until the account confirms the requested version.
What to send support
Include the affected dashboard area, approximate time and timezone, safe error text, and support reference if offered. Redact credentials, login codes, account details and private Telegram messages.