Contact support

Use the official TTMT support channels when a connection, account state, or request cannot be resolved from the dashboard.

• Email: [email protected]
• Telegram support: @RedFoxHelp
• Official public Telegram channel: @TelegraToMetaTrade

Use email for data-related requests. The official public channel is not a private place to send account information.

Include useful context

1. The dashboard page and the action you were attempting.
2. The approximate date, time, and timezone.
3. The safe status/error text and request reference if shown.
4. Whether the issue concerns receiving, parsing, account readiness, execution, or a notification.
5. Whether the affected account is demo or live, without sending its password or sensitive account details.
6. What you already checked, including whether the original request outcome is known.

Redact screenshots

Hide passwords, Telegram login codes, recovery codes, bot tokens, AI API keys, session information, personal messages, broker login numbers, balances, and any unrelated account data. A cropped error/status area is often sufficient.

If a trade result is unknown

Check the broker terminal and the original execution request before repeating a trade action. Tell support that the outcome is still unconfirmed. A technical support conversation is not a substitute for reviewing your live exposure.

Connections · Signals · Execution · Profiles